Welcome to Niinilahti.
The person making the booking must be at least 18 years old.
These terms become binding on both parties once the customer has completed the booking fee for the booked holiday cottage, or has paid the booking fee and final payment.
The booking fee and final payment must be paid by the due dates specified on the invoice.
The booking fee of 30% of the total price is payable within 7 days of making the booking. The final invoice of 70% is due 30 days before arrival.
For bookings starting in less than 30 days, the entire invoice is due immediately.
Number of guests
The holiday property may be used by at most the number of guests stated as the number of beds in the property description or agreed upon when booking the holiday property. For example, parties and other events where the number of guests in the accommodation property is temporarily exceeded must be reported and agreed upon in advance.
Key handover
The key is available from the holiday cottage's key box on the day of arrival starting at 16:00 and must be returned by 12:00 on the day of departure, unless agreed otherwise. The key code will be provided to the customer.
Cleaning of the accommodation
Smoking is prohibited in all interior spaces of the holiday property.
Upon departure, the holiday property must be left in a clean and tidy condition. The customer is responsible for cleaning the holiday property during the stay and at the end of it, unless final cleaning has been paid for in advance.
The customer is obliged to pay the costs incurred for cleaning the holiday property in the event that smoking has occurred indoors, cleaning has not been performed or has been performed inadequately, and the owner of the holiday property must attend to it before the arrival of the next customer. Cleaning instructions are in the holiday property's folder.
Bringing pets must be reported when making the booking.
Compensation for damages and lost property
The customer is obliged to compensate for any damage caused intentionally or unintentionally to the holiday property or its movable property.
The customer is responsible for lost keys to the holiday property. The customer is responsible for costs incurred in installing new locks and cutting keys. Items left behind at the holiday property will be stored for 14 days. Upon request, items will be mailed at the customer's expense plus a delivery fee of €10.
Cancellations
If the customer has to cancel their booking, they must immediately inform Koli Niinilahti Holiday Cottages by email, letter, or phone.
Failure to pay the booking fee or the final payment does not constitute a booking cancellation, nor does it release the person making the booking from these cancellation terms.
If invoices are not paid by the due date, Koli Niinilahti Holiday Cottages has the right to cancel the booking. For cancellation of the booking, the advance payment will be retained. If the booking cancellation is made later than 30 days before the start of the holiday, the full amount will be charged.
In the event of illness, if the customer provides a medical certificate, the full amount will be refunded less an office fee of €30.
We always recommend taking out travel insurance.
Koli Niinilahti Holiday Cottages has the right to cancel the booking
In the event of force majeure, we may terminate the contract. We are obligated to inform the customer of this without delay.
The customer is then entitled to a full refund of the rent paid. The customer may also be offered the option to postpone the booking to a later date.
Possible complaints
All comments and complaints regarding the equipment and condition of the accommodation must be addressed directly to the owner immediately after their occurrence. Complaints made retroactively will not be taken into account.
Koli Niinilahti Holiday Cottages is not responsible for any damage caused to the customer resulting from unforeseeable force majeure or a similar reason (e.g. power outages or natural phenomena such as algae occurrences, or animals, such as mice and insects) that is not caused by Koli Niinilahti Holiday Cottages and whose consequences could not reasonably have been prevented.
Koli Niinilahti Holiday Cottages is also not responsible for damage or consequences resulting from normal natural phenomena.
Right to price changes
If, due to a technical error in the system, an incorrect amount is charged to the customer, the cottage owner has the right to invoice the correct amount.
